Welcome to Nostalgia Food! We’re here to bring the joy of nostalgic treats right to your doorstep. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly support team at [email protected].

Product Questions

What types of products does Nostalgia Food offer?
We specialize in treat-making machines and gourmet ingredients for creating classic, nostalgic snacks at home. Our menu includes items like cotton candy makers, popcorn machines, ice cream makers, hot dog cookers, and summer treat kits—everything you need to whip up carnival-style fun in your own kitchen!
Are your products easy to use for beginners?
Absolutely! Our products are designed with simplicity and joy in mind. Whether you’re making cotton candy or popcorn, each machine comes with clear instructions to help you create perfect treats every time. It’s all about bringing back those sweet memories without any hassle.
Do you offer ingredients or just machines?
We offer both! Alongside our treat-making machines, we provide high-quality gourmet ingredients like popcorn kernels, cotton candy sugar, and ice cream mixes. This ensures you have everything needed to start crafting delicious snacks right away.

Shipping & Delivery

What shipping options do you offer?
We have two convenient shipping options to suit your needs:
– Standard Shipping: Costs $12.95 and is handled by DHL or FedEx. Delivery takes 10-15 business days after processing (which is 1-2 business days). This option includes tracking for peace of mind.
– Free Shipping: Available on orders of $50 or more, shipped via EMS. Delivery takes 15-25 business days after processing. It’s perfect if you’re planning ahead and want to save on costs!
Do you ship internationally?
Yes, we ship to most regions worldwide! However, we currently do not deliver to some parts of Asia and remote areas due to logistical constraints. If you’re unsure about your location, just contact us, and we’ll check for you.
How long does order processing take?
We take 1-2 business days to carefully process and package your order. After that, the shipping time begins. We handle each item with care, just like we’re preparing treats for our own family, to ensure everything arrives in perfect condition.
Will I receive tracking information for my order?
Yes! Once your order ships, we’ll send you tracking details via email. This way, you can follow your package’s journey right to your doorstep—adding to the excitement of receiving your nostalgic goodies.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely, so you can shop with confidence.
Is my payment information safe?
Definitely! We use secure encryption technology to protect your personal and payment details. Your safety is our priority, and we never share your information with third parties.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders easily, save your preferences, and get updates on new products and promotions.

Returns & Refunds

What is your return policy?
We want you to be completely happy with your purchase! If anything isn’t right, you can return it within 15 days of delivery. Please contact us at [email protected] to initiate a return. Items must be in original condition with packaging intact.
How do I request a refund?
Once we receive and inspect your returned item, we’ll process your refund to the original payment method. This usually takes 5-10 business days. For details or help, just email our support team—we’re here to make it smooth and sweet for you.
What if my product arrives damaged?
We’re so sorry if that happens! Contact us immediately at [email protected] with your order details and photos of the damage. We’ll quickly send a replacement or issue a refund, because we believe every treat should arrive perfectly.

General Support

How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions or concerns. Our customer-centric team is dedicated to helping you and usually responds within 24 hours.
Where is Nostalgia Food based?
We’re located at 2240 Stoneybrook Road, Lake Mary, US 32746. But don’t worry—no matter where you are (except excluded areas), we deliver that nostalgic magic straight to you!

At Nostalgia Food, we’re not just about treats; we’re about creating moments of joy and connection. Thank you for choosing us to be part of your sweet memories! If you have more questions, don’t hesitate to reach out. Happy treat-making!

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