At Nostalgia Food, we’re committed to bringing sweet, magical memories to your kitchen with our nostalgic treat-making machines and gourmet ingredients. Just as we carefully craft our products with attention to detail, we’ve designed our returns process to be as smooth and delightful as creating the perfect cotton candy or popcorn.
Our Return Policy
We want you to be completely satisfied with your Nostalgia Food purchase. If you’re not happy with your order, you may return most items within 15 days of receiving your shipment.
Important Notes Before Returning:
- All returned items must be in original condition, with tags attached and in original packaging
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
- Please allow 1-2 business days for us to process your return once received
Step-by-Step Return Process
Step 1: Submit Your Return Request
To initiate a return, please email our support team at [email protected] with the following information:
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Nostalgia Food Team,
I would like to request a return for my order.
Order Number: [Your Order Number]
Product(s) to Return: [Product Name(s)]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name, Phone Number]
Thank you,
[Your Name]Step 2: Wait for Authorization
Our friendly support team will respond within 1-2 business days with:
- Return authorization number
- Shipping instructions and return address
- Any additional instructions specific to your return
Step 3: Package and Ship Your Return
Please pack your items securely in the original packaging if possible. Include the return authorization number clearly on the outside of the package.
Step 4: Refund Processing
Once we receive and inspect your returned item(s), we’ll process your refund within 3-5 business days. You’ll receive an email confirmation when your refund has been processed.
Refund Timeline and Methods
Refunds will be issued to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your PayPal account
Exchange Process
If you’d like to exchange an item for a different product:
- Follow the return process above to return the original item
- Place a new order for the desired item on our website
- Once we receive your return, we’ll process a refund for the original item
Non-Returnable Items
For health and safety reasons, we cannot accept returns on the following products:
- Opened food items including gourmet ingredients, cotton candy supplies, popcorn kernels, and any consumable products
- Seasonal treats that have been opened or partially used
- Items that show signs of wear or are not in original condition
- Products missing serial numbers or with removed tags
All treat-making machines and parts must be returned in new, unused condition with all original packaging and documentation.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund at no additional cost to you.
International Returns
Since we ship to most regions worldwide (excluding some parts of Asia and remote areas), international customers are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in US dollars.
Questions?
Our dedicated support team is here to help make your Nostalgia Food experience as delightful as our treats. Contact us at:
Email: [email protected]
Address: Nostalgia Food, 2240 Stoneybrook Road, Lake Mary, US 32746
Thank you for choosing Nostalgia Food to bring sweet memories to your home. We appreciate your business and look forward to serving you again!