Term and Conditions

1. Acceptance of Terms

By accessing and using the Nostalgia Food website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Products

Product Description

Nostalgia Food specializes in nostalgic treat-making machines and gourmet ingredients, including:

• Cotton candy machines and supplies
• Popcorn makers and kernels
• Ice cream and summer treat equipment
• Hot dog preparation machines
• Replacement parts and accessories

Product Availability

We ship worldwide, excluding some parts of Asia and remote areas. Product availability may vary based on your location.

Age Restrictions

Some of our products, particularly treat-making machines, may require adult supervision for safe operation. By purchasing these items, you acknowledge responsibility for proper usage and safety.

3. User Accounts and Responsibilities

Account Creation

While not required for purchases, you may choose to create an account to enhance your shopping experience.

User Obligations

As a user of our website, you agree to:

• Provide accurate and complete information when making purchases
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our products in accordance with provided instructions and safety guidelines

4. Ordering and Payment Terms

Order Processing

All orders are processed within 1-2 business days. You will receive an order confirmation email once your payment is verified.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

All prices are listed in US dollars. International customers should be aware that currency conversion fees may apply through their payment provider.

Order Cancellation

Orders may be cancelled within 24 hours of placement by contacting our customer service team. Once an order has entered the shipping process, standard return policies apply.

5. Shipping and Delivery

Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

International Shipping

International customers are responsible for:

• Customs fees and import duties
• Providing accurate shipping information
• Any additional taxes or charges imposed by their country

Delivery Issues

If you experience delivery issues, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

6. Returns and Refunds

Return Policy

We accept returns of most items within 15 days of receipt, provided they meet the following conditions:

• Items must be in original condition with tags attached
• Original packaging must be included
• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened food items and gourmet ingredients
• Used cotton candy supplies or popcorn kernels
• Opened or partially used seasonal treats
• Items showing signs of wear or not in original condition
• Products missing serial numbers or with removed tags

Return Process

To initiate a return:

1. Email our support team at [email protected] with your order number and reason for return
2. Wait for authorization and return instructions
3. Package items securely with the return authorization number visible
4. Ship the return to the provided address

Refund Timeline

Refunds are processed within 3-5 business days after we receive and inspect returned items:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to appear in your account

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost.

8. Intellectual Property

All content on the Nostalgia Food website, including text, graphics, logos, images, and product descriptions, is our property or the property of our licensors and is protected by copyright and trademark laws. You may not use our intellectual property without prior written consent.

9. Limitation of Liability

Nostalgia Food shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our services

Our total liability for any claim arising from your use of our website or products shall not exceed the purchase price of the product in question.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and safeguard your data.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Florida. Any disputes shall be resolved through good faith negotiations, and if necessary, through the courts of Seminole County, Florida.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

13. Contact Information

Thank you for choosing Nostalgia Food to bring sweet, magical memories to your kitchen. We appreciate your business and look forward to serving you!